On the subject in the title: Second pass at: A payment that went through twice: how it was resolved Working notes rather than a conclusion.
A logistics question, since the answers here are usually better than anywhere else I have looked.
Parcel despatched 8 days ago, tracking last updated 5 days ago at a customs facility, no further movement. Cold pack included at despatch.
Two questions. First, at what point is this genuinely a problem rather than an ordinary delay? Second, if it does arrive, what is the actual decision process for assessing it, as opposed to the two extremes people usually offer?