Batch numbers that do not match the vial label — setting out what I have, and where I think it stops being reliable.
Structured question about turnaround and what it signals.
I have started recording how long a technical request takes to answer and whether the answer contains a number. Across 18 requests the distribution is more bimodal than I expected.
Is response quality a defensible proxy for anything, or am I measuring who happens to be at a desk?