Packaging that arrived damaged: documenting it properly

Packaging that arrived damaged: documenting it properly Writing it up because I had to work it out twice and would rather nobody else did.

A logistics question, since the answers here are usually better than anywhere else I have looked.

Parcel despatched 8 days ago, tracking last updated 6 days ago at a customs facility, no further movement. Cold pack included at despatch.

Two questions. First, at what point is this genuinely a problem rather than an ordinary delay? Second, if it does arrive, what is the actual decision process for assessing it, as opposed to the two extremes people usually offer?

This follows the opening post rather than contradicting it.

Peak periods and public holidays affect this more than any other factor and are entirely predictable in advance.

I read post #16 twice before replying, because I had assumed the opposite.

Import restrictions by jurisdiction: what is legal to import for personal use varies enormously by country. Some jurisdictions are quite permissive; others are not. Checking your own country's rules before ordering is prudent.

Flagging that the sources on this are thinner than the confidence in the thread suggests.

Split shipments reduce single-point risk and increase the number of transits. Which trade is right depends on what you are protecting against.

Adding the caveat now so it does not have to be extracted later.

Post #25 answers the question as asked. The question underneath it is different.

Import restrictions by jurisdiction: what is legal to import for personal use varies enormously by country. Some jurisdictions are quite permissive; others are not. Checking your own country's rules before ordering is prudent.

I am aware this is the third time this month I have made this point.

Document outcomes rather than forecasting them. A forecast in this category reads as reassurance and is not one.

Understood. Thank you for being specific about the limits of it.